A research note on good governance and digital India: Issues and challenges in welfare administration
- Bihar Journal of Public Administration
- 21(1), Jan-Jun, 2024: p.289-293
Ensuring citizen’s rights acquires prime significance in the governance process. In a democracy with diversity, people of different socio-economic categories have specific requirements which should be taken care by the state. Indian governments have been undertaking various initiatives for them. It is supposed that digitalising governance will better serve the interest of the weaker sections, especially in delivery of public services. Various social welfare legislations promise to ensure better services to the poor and marginalized sections of our society. On the contrary, the people’s grievances veer around the functioning of state agencies and question our overall democratic governance. It is argued that e-governance is capable to overcome these maladies and ensure both social justice alongside economic prosperity for the genuine beneficiaries. Thus, in the present paper, it is attempted to assess the impact of Digital India programme in welfare administration and also to identify the challenges in the way of strengthening the administration of social welfare schemes. – Reproduced