00317pab a2200121 454500008004000000100001600040245005800056260000900114300001300123362001200136650002700148773002000175180718b2002   xxu||||| |||| 00| 0 eng d  aVerma, Ekta  aTechnology enabled services: perspectives and visions  c2002  ap.12-17.  a17 June  aInformation technology  aUniversity News