00277nam a22001097a 4500020001800000082001300018100002000031245006000051260003100111300001000142650001500152  a9780077107109  aI51 T851  aTurner, Suzanne  aTools for success: a manager's guidecby Suzanne Turner  aLondonbMc-Graw Hillc2002  a195p.  aManagement