00383pab a2200133 454500008004000000100002200040245008400062260000900146300001300155362001100168650002100179650002900200773002000229180718b2002   xxu||||| |||| 00| 0 eng d  aSai, C.V.S. Ranga  aDeveloping quality management systems in higher education: current perspectives  c2002  ap.12-14.  a10 Mar  aHigher education  aTotal quality management  aUniversity News