00309pab a2200121 454500008004000000100002000040245005700060260000900117300001300126362000800139650002000147773002000167180718b2002   xxu||||| |||| 00| 0 eng d  aChahal, Hardeep  aConsumer satisfaction in public health care services  c2002  ap.52-56.  aSep  aHealth services  aBusiness Review