01156pab a2200181 454500008004000000100002100040245010600061260000900167300001400176362000800190520062700198650001600825650002500841650001500866650002700881650002100908773004500929180718b2003   xxu||||| |||| 00| 0 eng d  aHaines, David W.  aBetter tools, better workers: toward a literal alignment of technology, policy, labor, and management  c2003  ap.449-78.  aDec  aThis article examines one government agency's experience with a new kind of technology - computerization - and how that fostered a new operational rationality that, in turn, permitted significant improvements in the agency's work. Those improvements were enabled by computerization itself and by a new lateral alignment of technology, policy, labor, and management. That kind of lateral alignment - although often contested - has important implications for public administration, especially for envisioning a world of work that avoids the limits of hierarchical and compartmentalized bureaucratic structures. - Reproduced.  aBureaucracy  aworkers compensation  aManagement  aInformation technology  aLabour relations  aAmerican Review of Public Administration