TY  - SER
AU  - Haines, David W.
TI  - Better tools, better workers: toward a literal alignment of technology, policy, labor, and management
PY  - 2003///
KW  - Bureaucracy
KW  - workers compensation
KW  - Management
KW  - Information technology
KW  - Labour relations
N2  - This article examines one government agency's experience with a new kind of technology - computerization - and how that fostered a new operational rationality that, in turn, permitted significant improvements in the agency's work. Those improvements were enabled by computerization itself and by a new lateral alignment of technology, policy, labor, and management. That kind of lateral alignment - although often contested - has important implications for public administration, especially for envisioning a world of work that avoids the limits of hierarchical and compartmentalized bureaucratic structures. - Reproduced
BR  - AR59720
ER  -