The quasi-autonomous agency in an ambigious environment: the centrelink case
- 2004
- p.147-56.
- May
Australia's centrelink provides an unique experiment with the integration of a variety of social services through a single quasi-autonomous organisation. This multi-functional agency delivers services to a number of clients while subject to a range of external and internal imperatives. The case indicates the complexities in managing the interface between policy department and service agency and the limitations of operating with purchaser-provider arrangements as a basis for relationships. - Reproduced.