01308pab a2200169 454500008004000000100002000040245006200060260000900122300001400131362000800145520082300153650003500976650003801011650002901049700001801078773004201096180718b2004   xxu||||| |||| 00| 0 eng d  aUstuner, Yilmaz  aQuality management in the Turkish public sector: a survey  c2004  ap.157-71.  aMay  aThis article assesses the challenges of introducing quality management (QM) in the Turkish public sector in two pioneering central institutions. A survey was conducted with the aim of exploring in particular the views of the workforce on the feasibility and prospects of QM. Findings revealed that despite the differences in both the practice and the perceptions, the workforce had a positive attitude and shared an awareness of the need for a comprehensive reform that included wide utilisation of QM. The results also imply that the success of QM is conditioned by the approach adopted and the organisational context. Considering the fact that QM necessitates long-term commitment and adequate resources, its future can not be isolated from general problems of the Turkish public administration system. - Reproduced.  aPublic administration - Turkey  aTotal quality management - Turkey  aTotal quality management  aCoskun, Selim  aPublic Administration and Development