01359pab a2200193 454500 180718b2004 xxu||||| |||| 00| 0 eng d Ustuner, Yilmaz Quality management in the Turkish public sector: a survey 2004 p.157-71. May This article assesses the challenges of introducing quality management (QM) in the Turkish public sector in two pioneering central institutions. A survey was conducted with the aim of exploring in particular the views of the workforce on the feasibility and prospects of QM. Findings revealed that despite the differences in both the practice and the perceptions, the workforce had a positive attitude and shared an awareness of the need for a comprehensive reform that included wide utilisation of QM. The results also imply that the success of QM is conditioned by the approach adopted and the organisational context. Considering the fact that QM necessitates long-term commitment and adequate resources, its future can not be isolated from general problems of the Turkish public administration system. - Reproduced. Public administration - Turkey Total quality management - Turkey Total quality management Coskun, Selim Public Administration and Development 60500 60500 60500 0 0 0 0 IIPA IIPA 2018-07-19 Volume no: 24, Issue no: 2 AR60946 2018-07-19 2018-07-19 AR