00418pab a2200145 454500008004000000100002100040245010300061260000900164300001400173362000800187650002400195700001600219700001900235773001800254180718b2004 xxu||||| |||| 00| 0 eng d aAlbert, Terri C. aGIST: a model for design and management of content and interactivity of customer-centric WEB sites c2004 ap.161-82. aJun aInformation systems aGupta, Alok aGoes, Paulo B. aMIS Quarterly