00443pab a2200157 454500008004000000100002000040245007600060260000900136300001300145362000900158650002000167650001500187650002900202700002100231773003300252180718b2004   xxu||||| |||| 00| 0 eng d  aWaddock, Sandra  aManaging responsibility: what can be learned from the quality movement?  c2004  ap.25-37.  aFall  aQuality control  aManagement  aTotal quality management  aBodwell, Charles  aCalifornia Management Review