00494pab a2200181 454500 180718b2004 xxu||||| |||| 00| 0 eng d Waddock, Sandra Managing responsibility: what can be learned from the quality movement? 2004 p.25-37. Fall Quality control Management Total quality management Bodwell, Charles California Management Review 63559 63559 63559 0 0 0 0 IIPA IIPA 2018-07-19 Volume no: 47, Issue no: 1 AR64009 2018-07-19 2018-07-19 AR