00330pab a2200133 454500008004000000100001600040245005700056260000900113300001400122362001200136650001000148700002100158773001700179180718b2004   xxu||||| |||| 00| 0 eng d  aSen, Mitali  aImplementing balanced scorecard in a commercial bank  c2004  ap.267-74.  aJul-Sep  aBanks  aPattanayak, J.K.  aProductivity