00343pab a2200121 454500008004000000100002200040245007300062260000900135300001200144650001300156650002600169773002600195180718b2004   xxu||||| |||| 00| 0 eng d  aHeaton, Dennis P.  aHarmonizing stability and change by enlivening creative intelligence  c2004  ap.1-18.  aManagers  aOrganizational change  aManagement and Change