01546pab a2200193 454500008004000000100002000040245007200060260000900132300001400141362001200155520092700167650003401094650003401128650002601162773003301188909001001221999001701231952010401248180718b2005   xxu||||| |||| 00| 0 eng d  aTorres, Lourdes  aService charters: reshaping trust in government - the case of Spain  c2005  ap.687-99.  aNov-Dec  aService charters are located at the intersection between public administration reforms and governance initiatives for improving citizen trust in governments. Service charters in Spain show the will to shift from a legal tradition to one that meets citizens' needs and makes government more accessible, transparent, and open to the public. The article examines the role and performance of service charters and the contribution of charters to change in Spanish public administration, to the empowerment of citizens in the improvement of service standards, and to citizen participation in the organization of public services. It aims to investigate the factors that drive the introduction of charters and the performance that can be obtained. To test the potential of service charters in Spain, we interviewed public-sector managers at the central level by applying the Delphi method and statistical techniques. - Reproduced.  aPublic administration - Spain  aAdministrative reform - Spain  aAdministrative reform  aPublic Administration Review  a68288  c68288d68288  00104070aIIPAbIIPAd2018-07-19hVolume no: 65, Issue no: 6pAR68744r2018-07-19w2018-07-19yAR