00422pab a2200145 454500008004000000100001900040245008600059260000900145300001400154362001200168650002600180700001700206700002000223773003300243180718b2006   xxu||||| |||| 00| 0 eng d  aBrandsen, Taco  aSoft governance, hard consequences: the ambiguous status of unofficial guidelines  c2006  ap.546-53.  aJul-Aug  aPublic administration  aTops, Pieter  aBoogers, Marcel  aPublic Administration Review