Mohanty, J.C. creator text xu| 2006 continuing ng p.440-447. Many of us concerned about improving the quality of public service and the level of efficiency and accountability of the public service delivery system in India have become sceptical. We have been witnesses to the helplessness, harassment and neglect of the citizens by a large number of callous, insensitive, unaccountable and arrogant officials who are otherwise entrusted with the task of delivery of critical public services to citizens, especially half of which live below poverty line. Diagnostic studies to suggest remedial measures have been conducted again and again and yet again. - Reproduced. Civil service - India Civil service Indian Journal of Public Administration 180718