01743pab a2200193 454500 180718b2006 xxu||||| |||| 00| 0 eng d Reddy, P.L. Sanjeev Improving delivery mechanisms for service excellence 2006 p.566-591. Jul-Sep To ensure value for money and cost-effectiveness in the provision of services, there is a need to explore alternative mechanisms such as outsourcing, public-private-people partnerships, public service agreements between policy-makers and service providers etc. An appropriate mechanism has to be developed to monitor implementation, performance appraisal and management systems besides developing performance indicators for service delivery-related functions of service providers or functionaries. The challenge in effecting such a transformation is formidable, because, making services work for the common man involves changing not only service delivery arrangements but also re-orienting public sector institutions. T his will embrace the capacity and willingness of middle level officers to support the change and the capacity and willingness of human resource to ensure that the change is embedded in spite of indifference or negative reaction. The article argues that a gradual shift from `government' towards `governance' can have significant ramifications both within the state and its relationship with the surrounding society as it addresses the quality of delivery of services and citizen's satisfaction levels. - Reproduced. Public private partnership Public administration Civil service Indian Journal of Public Administration N 72384 72384 72384 0 0 0 0 IIPA IIPA 2018-07-19 Volume no: 52, Issue no: 3 AR72844 2018-07-19 2018-07-19 AR