00311pab a2200121 454500008004000000100001900040245006800059260000900127300001300136362001200149650001500161773001300176180718b2006   xxu||||| |||| 00| 0 eng d  aSinghal, Divya  aProcess management systems and CSR: emerging trends in business  c2006  ap.64-73.  aOct-Dec  aManagement  aAbhigyan