01555pab a2200205 454500 180718b2007 xxu||||| |||| 00| 0 eng d Nallathiga, Ramakrishna Performance measurement as a tool for public accountability: A review of experiments with the report cards in Indian cities 2007 p.1-20. Jan-Mar Performance measurement in organisations is a well-developed subject. It was developed to integrate the various aspects of organisational and individual performance so that both the organisation and its employees become aware of their relative performance vis-a-vis expected outcomes and continue to put efforts to improve it through various process changes. Consensus has been achieved in literature and professional practice on the need to develop balanced score cards in the case of private organisations, and the process for implementing it has been undertaken by some of them. This article attempts to provide a review of few initiatives undertaken (by some not-profit organisations) in Indian cities to come out with `report cards' that measure the performance of public organisations in terms of citizens's satisfaction, which serve as a feedback to them for areas/directions for further improvement. - Reproduced. Urban development - India Accountability - India Performance appraisal - India Performance appraisal Indian Journal of Public Administration N 73813 73813 73813 0 0 0 0 IIPA IIPA 2018-07-19 Volume no: 53, Issue no: 1 AR74273 2018-07-19 2018-07-19 AR