00334pab a2200121 454500008004000000100002100040245005100061260000900112300001300121362001200134650002100146773004500167180718b2006   xxu||||| |||| 00| 0 eng d  aDhariwal, Suneel  aMeasures for efficient public service delivery  c2006  ap.78-85.  aJan-Jun  aPublic utilities  aASTI Journal of Training and Development