00426pab a2200157 454500008004000000100001700040245007300057260000900130300001500139362000800154650001400162650001500176650001600191700001800207773004300225180718b2008   xxu||||| |||| 00| 0 eng d  aGarima Kumar  aInterplay of management control and employee agency in a call centre  c2008  ap.574-602.  aApr  aEmployees  aManagement  aCall centre  aAnand Prakash  aIndian Journal of Industrial Relations