01231pab a2200169 454500 180718b2009 xxu||||| |||| 00| 0 eng d Foley, Paul e-Government and the transformation agenda 2009 p.371-96. -Government policy-making emphasis worldwise is moving increasingly to how ICT can be used to achieve efficiency savings (Gerhon 2004) or to transform activities (Cabinet Office; Transformational Government 2005). The role of ICT in achieving efficiency benefits or supporting transformational change is almost universally accepted by policy-makers, despite the fact that little robust evidence exists. e-government evaluation methodologies are reviewed and evidence is provided in this paper to demonstrate that transformational e-government projects produce greater benefits than other types of initiatives. The level of benefits for different groups of beneficiaries is examined. A key factor determining benefits and pact of any project is the number of users of the service and/or the frequency of use of a system. - Reproduced. E governance Alfonson, Ximena Public Administration N 82811 82811 82811 0 0 0 0 IIPA IIPA 2018-07-19 Volume no: 87, Issue no: 2 AR83271 2018-07-19 2018-07-19 AR