00334pab a2200121 454500008004000000100002400040245006600064260000900130300001300139362001100152650002900163773002000192180718b2009   xxu||||| |||| 00| 0 eng d  aVineet Kumar et al.  aA conceptual analysis of the concept total quality management  c2009  ap.11-15.  a12 Oct  aTotal quality management  aUniversity News