00345pab a2200133 454500008004000000100001900040245004900059260000900108300001300117362001100130650002100141650002900162773002000191180718b2009   xxu||||| |||| 00| 0 eng d  aSyiem, Smti I.  aTotal quality management in higher education  c2009  ap.16-20.  a26 Oct  aHigher education  aTotal quality management  aUniversity News