00362pab a2200133 454500008004000000100002000040245006100060260000900121300001300130362000800143650002300151700001300174773004100187180718b2009   xxu||||| |||| 00| 0 eng d  aBalaram, Bibhav  aManaging customer relationships in service organizations  c2009  ap.64-78.  aAug  aService industries  aAdhikari  aAdministration and Management Review