01492pab a2200193 454500 180718b2009-2010 xxu||||| |||| 00| 0 eng d Kapoor, Neeru Total quality management makes "Japanese industry as a Miracle" 2009-2010 p.60-70. Oct-Mar Quality is the key to competitive advantage in today's business environment. As more organisations opt for Total Quality Management (TQM), the choices open to those wanting to get up a quality system are becoming increasingly varied. TQMEX is an important proposal. The model is a sequence of steps arranged logically to serve as a guideline for implementing. TQMEX model also includes- BPR, QCC and Problem Solving and Total Productivity Maintenance (TPM). BPR aims at analysis and redesign of workflow within the enterprise. QCs are small groups of volunteers usually from the same work area who meet at regular intervals to identify, analyse and solve problems related to their tasks. The goal of a TPM programme is to increase production and improve employees' moral and job satisfaction. The present study aims at studying various tools for the management of quality. For understanding the role of each concept, a case study has been discussed with the relevant tools. - Reproduced. Total quality management Mehta, Ritu Nayyar, Suman Journal of Accounting and Finance N 86173 86173 86173 0 0 0 0 IIPA IIPA 2018-07-19 Volume no: 24, Issue no: 1 AR86633 2018-07-19 2018-07-19 AR