01608pab a2200205 454500008004500000100001800045245006800063260001400131300001300145362001200158520099400170650002901164700001601193700001801209773003801227908000601265909001001271999001701281952010401298180718b2009-2010   xxu||||| |||| 00| 0 eng d  aKapoor, Neeru  aTotal quality management makes "Japanese industry as a Miracle"  c2009-2010  ap.60-70.  aOct-Mar  aQuality is the key to competitive advantage in today's business environment. As more organisations opt for Total Quality Management (TQM), the choices open to those wanting to get up a quality system are becoming increasingly varied. TQMEX is an important proposal. The model is a sequence of steps arranged logically to serve as a guideline for implementing. TQMEX model also includes- BPR, QCC and Problem Solving and Total Productivity Maintenance (TPM). BPR aims at analysis and redesign of workflow within the enterprise. QCs are small groups of volunteers usually from the same work area who meet at regular intervals to identify, analyse and solve problems related to their tasks. The goal of a TPM programme is   to increase production and improve employees' moral and job satisfaction. The present study aims at studying various tools for the management of quality. For understanding the role of each concept, a case study has been discussed with the relevant tools. - Reproduced.  aTotal quality management  aMehta, Ritu  aNayyar, Suman  aJournal of Accounting and Finance  aN  a86173  c86173d86173  00104070aIIPAbIIPAd2018-07-19hVolume no: 24, Issue no: 1pAR86633r2018-07-19w2018-07-19yAR