00406pab a2200145 454500008004000000100001700040245010100057260000900158300001300167362000800180650001600188700001800204700001900222773001900241180718b2011   xxu||||| |||| 00| 0 eng d  aSavaya, Riki  aStressful encounters with social work clients: A descriptive account based on critical incidents  c2011  ap.63-71.  aJan  aSocial work  aStange, Dorit  aGardner, Fiona  aSocial Welfare