01112pab a2200181 454500 180718b2011 xxu||||| |||| 00| 0 eng d Laurin, Claude Implementing "new public management":The case of employment services in Quebec 2011 p.23-40 Mar This article describes a reform to improve delivery of state-funded employment services in the province of Quebec. It is based on a sex-year old field study conducted during the reform process and presents the reform's objective, the way it was implemented, and some of the lessons learned during the reform process. This study focuses on three points: the key steps that led to the implementation of an output-0based contracting system between the state and non-profit organisations; why the process of implementing private-sector practices was unexpectedly long and complex; and the side-effects associated with the reform. - Reproduced. Public administration Wagner, Sachenne Canadian Public Administration N 91547 91547 91547 0 0 0 0 IIPA IIPA 2018-07-19 Volume no: 54, Issue no: 1 AR92007 2018-07-19 2018-07-19 AR