00402pab a2200121 454500008004000000100002000040245014300060260000900203300001500212362000800227650002000235773002500255180718b2011   xxu||||| |||| 00| 0 eng d  aKnudsen, Morten  aForms of inattentiveness: The production of blindness in the development of a technology for the observation of quality in health services  c2011  ap.963-989.  aJul  aHealth services  aOrganization Studies