00417pab a2200145 454500008004000000100003000040245005700070260000900127300001300136362000800149650002900157650001800186700002400204773004300228180718b2011   xxu||||| |||| 00| 0 eng d  aParasuraman, Balakrishnan  aJCC in Malaysian public sector: Rhetoric or reality?  c2011  ap.78-88.  aJul  aPublic sector - Malaysia  aPublic sector  aRahman, Badariah Ab  aIndian Journal of Industrial Relations