01260pab a2200133 454500008004000000100002200040245007900062260000900141300001500150520088900165650002001054650002601074773002601100180718b2011   xxu||||| |||| 00| 0 eng d  aTaylor, Jeannette  aStrengthening the link between perfromance measurement and decision making  c2011  ap.860-878.  aMany public agencies now face dual pressures to meet external accountability demands on one hand, and improve their internal performance on the other.  This begs the question whether the demands that are made on public agencies to externally report their perfromance have a limited or wide ranign impact on the utization of performance indicators (PIs) for internal improvements. This article addresses this question via a small group of public agencies and public accountability authorities in Australia.  It also examines the main factors that affect the use of PIs for decision making.  The evidence suggests that the agencies use PIs more for meeting external reporting requirements than for acheving internal improvements. Various constraints on the use of PIs were identified, mainly technical problems, and to a lesser extent, political and organizational issues. - Reproduced.  aDecision making  aPerformance appraisal  aPublic Administration