01620pab a2200133 454500008004000000100001800040245021700058260000900275300001500284362000800299520111400307650001701421773004801438180718b2012   xxu||||| |||| 00| 0 eng d  aBridge, Colin  aCitizen centric service in the Australian Department of Human Services : The department's experience in engaging the community in co-design of government service delivery and developments in E-government services  c2012  ap.167-177.  aJun  aThe Department of Human Services (DHS) is responsible for delivering the majority of the Australian Governments social, health and welfare programs. Government services have traditionally been delivered in policy program silos. However, there has been growing acknowledgement of the overlapping needs of those accessing services, such as employment, mental health and housing. Co-design moves towards gaining an understanding of the experiences of the users and their communities, and giving these communities a legitimate role in development and design. Co-design is about finding the balance between what customers want, what is possible and what is viable. DHS has undertaken a series of community fora to better understand these needs and wants, to further inform the development of new service offers under the Australian Government's Service Delivery Reform (SDR) agenda. DHS has also introduced eServices to further improve customer access, and to inform DHS to better develop products that meet customer needs. Co-design is an important feature of contemporary service delivery by DHS. - Reproduced.    aE governance  aAustralian Journal of Public Administration