01773pab a2200205 454500008004000000100002200040245007700062260000900139300001500148362000800163520112700171650003601298650002001334700002401354773005201378908000601430909001001436999001701446952010401463180718b2012   xxu||||| |||| 00| 0 eng d  aGrosso, Ashley L.  aPublic management reform and citizen perceptions of the UK health system  c2012  ap.494-513.  aSep  aThe United Kingdom (UK) instituted a performance framework for the National Health Service (NHS) in the late 1990s that, inspired by the New Public Management (NPM), employed performance measurement and management in an effort to improve the quality of health services to citizens, in addition to realizing efficiency goals. Using data from the 1996 and 2002 Eurobarometer and a difference in differences analytical approach, we evaluate the impacts of these performance reforms by comparing the UK to other European Union countries in terms of overall citizen satisfaction with the health care system and perceptions of how well the health care system performs. In general, our results suggest that citizen satisfactionand performance perceptions in the UK were more favorable after the reforms than what would have occurred, absent the implementation of the reforms. The estimated improvement in satisfaction and perceived performance is both statistically and substantively significant, and thus provides evidence that the UKﾒs NPM-inspired performance framework did accomplish at least some of its goals. - Reproduce  aHealth services - Great Britain  aHealth services  aRyzin, Gregg G. Van  aInternational Review of Administrative Sciences  aN  a97659  c97658d97658  00104070aIIPAbIIPAd2018-07-19hVolume no: 78, Issue no: 3pAR98119r2018-07-19w2018-07-19yAR