Mansour, Ahmed

Is total quality management feasible in a developing context? The employee's perspective in the United Arab Emirates public sector - 2013 - p.98-111. - Jan

The paper uses empirical survey data collected from the UAE government employees regarding their attitudes toward the application to the public sector. The purpose of the paper is to gauge the gap between actual employees' attitudes and the required attitudes necessary for the implementation of TQM in the public sector. - Reproduced.


Total quality management