Indian Institute of Public Administration

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Customer relationship management:concepts & applications By Alok Kumar, Chhabi Sinha, and Rakesh Sharma

by Kumar, Alok.

Material type: book Book Publisher: New Delhi Biztantra 2007Barcode no: GR19390.Availability: Items available for loan: [Call number: T15 K96c] (1).

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Management guide to quality and productivity, 2nd ed. by M. R. Gopalan

by Gopalan, M. R.

Material type: book Book Publisher: New Delhi Biztantra pub. 2005Barcode no: GR23167.Availability: Items available for loan: [Call number: TNC I5 G247] (1).

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