Trends of usage of e-governance in urban slums: A case study of central Chennai, Tamil Nadu
By: Amudha, A
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Material type: 
BookPublisher: Bihar Journal of Public Administration Description: 20(1), Jan-Jun, 2023: p.77-89.Subject(s): e-Governance, e-Services, Usage, Urban slum, Chennai
In:
Bihar Journal of Public AdministrationSummary: Digital India, a flagship programme of Indian Government, requires adequate public awareness, as its value is connected to the cycle of selection and usage by the citizens to understand the worth of this new era technology. The present study, based on survey conducted in urban slum areas in Chennai, attempts to assess the extent of usage, ascertain the perception of users and to underline their experience on e-Governance services. Our survey results depict that almost half of the respondents do not avail such services due to complicated processes and reluctance on their part to use. On the other hand, those who used the e-governance services do not face difficulties rather they enhanced their capacity by using it. Interesting to note that unlike earlier studies the educational status of the users has no significant impact on availing e-Governance services. – Reproduced
http://www.iipabiharbranch.org/upload/Journal%20Volume%20XX.pdf
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode |
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Articles
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Indian Institute of Public Administration | 20(1), Jan-Jun, 2023: p.77-89 | Available | AR129998 |
Digital India, a flagship programme of Indian Government, requires adequate public awareness, as its value is connected to the cycle of selection and usage by the citizens to understand the worth of this new era technology. The present study, based on survey conducted in urban slum areas in Chennai, attempts to assess the extent of usage, ascertain the perception of users and to underline their experience on e-Governance services. Our survey results depict that almost half of the respondents do not avail such services due to complicated processes and reluctance on their part to use. On the other hand, those who used the e-governance services do not face difficulties rather they enhanced their capacity by using it. Interesting to note that unlike earlier studies the educational status of the users has no significant impact on availing e-Governance services. – Reproduced
http://www.iipabiharbranch.org/upload/Journal%20Volume%20XX.pdf
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