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1. A multiple-indicator approach to municipal service evaluation: correlating performance measurement and citizen satisfaction across jurisdictions

by Kelly, Janet M | Swindell, David.

Material type: article Article Publisher: 2002Barcode no: AR54667.Availability: Items available for loan: (1).

2. Citizen satisfaction and administrative performance measures: is there really a link?

by Kelly, Janet M.

Material type: article Article Publisher: 2003Barcode no: AR58448.Availability: Items available for loan: (1).

3. A century of public budgeting reform: the "key" question

by Kelly, Janet M.

Material type: article Article Publisher: 2005Barcode no: AR64737.Availability: Items available for loan: (1).

4. Performance budgeting for state and local government by Janet M. Kelly and William C. Rivenbark

by Kelly, Janet M | Rivenbark, William C.

Material type: book Book Publisher: New York M. E. Sharpe 2003Barcode no: 79534.Availability: Items available for loan: [Call number: L1x73 K295] (1).

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