Indian Institute of Public Administration

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Customer services in public admininstration

by Wagenheim, George D | Reurink, John H.

Material type: article Article; Format: print Barcode no: AR847.Availability: Items available for loan: (1).

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2.
The nuts and bolts of CRM by Dhruv Nath

by Nath, Dhruv.

Material type: book Book Publisher: New Delhi Tata McGraw Hill 2005Barcode no: 80136.Availability: Items available for loan: [Call number: T48 N194] (1).

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3.
Customer experience management : concepts and applications edited by Shyam Sunder Kambhammettu

by Kambhammettu, Shyam Sunder.

Material type: book Book Publisher: Hyderabad Le Magnus University Press 2005Barcode no: 80691.Availability: Items available for loan: [Call number: T300 K128] (1).

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4.
Customer intimacy: pick your partners, shape your culture, win together by Fred Wiersema

by Wiersema, Fred.

Material type: book Book Publisher: London Profile Books 2003Barcode no: 82353.Availability: Items available for loan: [Call number: T15 W637] (1).

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Developing a framework for informal training/learning for retails store employees in India

by Kaila, Sunanda.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Indian Journal of Training and Development Barcode no: AR126313.Availability: Items available for loan: (1).

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