000			02086pab a2200193 454500
008			180718b2013 xxu||||| |||| 00| 0 eng d
100			_aBrinkerhoff, Derick
245			_aPerformance-based public management reforms: Experience and emerging lessons from service delivery improvement in Indonesia
260			_c2013
300			_ap.433-457.
362			_aSep
520			_aFrom both a practical and a theoretical perspective, improved public sector performance has preoccupied policymakers, managers, and analysts around the world. There is broad enthusiasm for performance-based initiatives to remedy service delivery failures, but conceptual boundaries are often vague, and empirical evidence for their effectiveness is mixed. This article reviews current thinking regarding service delivery improvement, and assesses several pathways to improved performance. We examine the pathways pursued in Indonesia's rich experience with service delivery improvement, which shed particular light on the political economic factors shaping performance-based initiatives, and draw implications for reformin other settings. Points for practitioners Our review of pathways for performance-enhancing reforms in Indonesia suggests that decentralization strongly influences the prospects of other pathways, but service improvements often depend on the center utilizing its leverage to monitor performance and strengthen incentives for implementing reforms. In the long term, unless accountabilities between districts and both providers and communities are strengthened, it is unlikely that existing performance incentives will operate as intended. Indonesia's experience suggests that addressing political economic factors implies recognizing the multi-actor nature of governance and service delivery systems, and in pursuing both central and local levers for changed incentives. Reproduced.
650			_aPerformance appraisal
650			_aAdministrative reform
700			_aWetterberg, Anna
773			_aInternational Review of Administrative Sciences
908			_aN
909			_a101693
999			_c101691 _d101691