000 00540pab a2200169 454500
008 180718b2013 xxu||||| |||| 00| 0 eng d
100 _aSanthi, V.
245 _aGap between perceived and derived level of customers' satisfaction on banking services (with special reference to service rendered by new private sector bank in Coimbatore city)
260 _c2013
300 _ap.63-66.
362 _aJul- Dec
650 _aBanks
700 _aSudha, R.
773 _aSouth Asian Journal of Management
908 _aN
909 _a103379
999 _c103375
_d103375