000			01204pab a2200169 454500
008			180718b2013 xxu||||| |||| 00| 0 eng d
100			_aBotlhale, Emmanuel Kopang
245			_aThe right-asserting contemporary public service customer in Botswana
260			_c2013
300			_ap.523-531.
520			_aThis article discusses an often-ignored subject in Botswana-specific literature: the emergence of rights-asserting contemporary public service customers. These customers unflinchingly demand their rights. Given this situation, this article argues that there is a need for a paradigm shift on the part of public servants. Among other things, this will entail the crafting of a new internally created customer service charter which puts a high premium on service delivery. Thus, the charter should beget a public service that respects customers' inviolate right to quality public service. Although the case study is about Botswana, there are general lessons - e.g., an internally created public service charter. - Rep roduced.
650			_aCivil service - Botswana
650			_aCivil service
773			_aInternational Journal of Public Administration
908			_aN
909			_a103431
999			_c103427 _d103427