000			01336pab a2200193 454500
008			180718b2013 xxu||||| |||| 00| 0 eng d
100			_aManolitza, Paanagiotis
245			_aCitizen satisfaction: a multicriteria satisfaction analysis
260			_c2013
300			_ap.614-621.
520			_aGovernments across Europe face the challenge of responding to public demand for more valuable, responsive, and efficient and effective services. In this article we will evaluate the public services in Greece. More specifically, this article refers to a citizen's satisfaction web survey for Citizens' Service Centers. The analysis of the data is based on the MUSA (Multicriteria Satisfaction Analysis) method. MUSA is an ordinal regression model which is based on the principles of multicriteria decision analysis. The method is an instrument to evaluate quantitative global and partial satisfaction levels and to determine the weak and strong points of citizens Service Centers. Furthermore the results of this study will help the Citizens Service Centers to develop more effective services. - Reproduced.
650			_aJob satisfaction
650			_aE governance
650			_aPublic administration
700			_aYannacopoulos, Denis
773			_aInternational Journal of Public Administration
908			_aN
909			_a103439
999			_c103435 _d103435