000			01633pab a2200205 454500
008			180718b2013 xxu||||| |||| 00| 0 eng d
100			_aKim, Byoung Joon
245			_aCustomer satisfaction theory in public administration education: revisiting student evaluation of teaching
260			_c2013
300			_ap.791-797.
520			_aWho are the customers in public administration (PA) education? Many scholars have criticized the tendency of educators to misidentify students as customers. At the same time, a multitude of PA education programs have utilized the Student Evaluation of Teaching (SET) as a means to gauge consumer satisfaction. However, there is lack of knowledge about the relationship between Customer Satisfaction Theory (CST) and SET. This study is focused on investigating the potential link between SET and CST, in order to gain a better understanding of instructional evaluation, and examines the impact of 13 aspects of SET on the evaluation of teaching effectiveness. This study finds that students prioritize the attributes of an instructor's perceived effectiveness, which are disproportionately influenced by negative responses on certain measures within the evaluation. This study concludes by discussing improvement strategies for instructors, as well as future implications of instructional evaluation at the department and college level. - Reproduced.
650			_aStudents
650			_aTeaching
650			_aPublic administration
700			_aCho, Jeong-IL
700			_aOtani, Koichiro
773			_aInternational Journal of Public Administration
908			_aN
909			_a103454
999			_c103450 _d103450