000 00382pab a2200157 454500
008 180718b2013 xxu||||| |||| 00| 0 eng d
100 _aRajneesh, Shalini
245 _aSakala: Guarantee of services to citizens
260 _c2013
300 _ap.41-62.
362 _aApr-Jun
650 _aE governance
773 _aManagement in Government
908 _aN
909 _a103662
999 _c103658
_d103658