000 00502pab a2200205 454500
008 180718b2014 xxu||||| |||| 00| 0 eng d
100 _aMishra, R.C.
245 _aCustomer service and satisfaction analysis: A comparative study of SBI and HDFC
260 _c2014
300 _ap.68-78.
362 _aJan-Mar
650 _aFinancial institutions
650 _aHDFC
650 _aSBI
650 _aBanks
700 _aGauba, Ritika
773 _aAbhigyan
908 _aN
909 _a103766
999 _c103762
_d103762