000			01786pab a2200193 454500
008			180718b2014 xxu||||| |||| 00| 0 eng d
100			_aTabi, Marie Tsanga
245			_aNew public service performance management tools and public water governance: The main lessons drawn from action research conducted in an urban environment
260			_c2014
300			_ap.213-235.
362			_aMar
520			_aAt a time when, in France, the central government is placing new hope in the principle of governance of its utilities by means of performance indicators, this article argues that governance through performance measurement and management tools alone, however sophisticated, is not enough to meet the current challenges facing public water governance. However, the debate triggered on the objectives of the performance measurement tools raises substantive issues relating to public water governance. These substantive issues touch as much on the (strategic and organizational) components of the model of governance as on its control system. This is demonstrated by the action research experiment conducted conjunction withthe water utility of Nantes M�tropole (Urban Community of Nantes), where the introduction of a new performance measurement tool leads the actors within the system to focus on the question of the values that the public water governance model must carry. These values, which relate to the very 'public' and multidimensional component of water, appear in the local governance system under construction as a cornerstone of the model of governance. - Reproduce
650			_aGood governance
650			_aPublic administration
700			_aVerdon, Dominique
773			_aInternational Review of Administrative Sciences
908			_aN
909			_a103812
999			_c103808 _d103808