000			01382pab a2200169 454500
008			180718b2014 xxu||||| |||| 00| 0 eng d
100			_aAlmklov, Petter Grytten
245			_aMaking work invisible: New public management and operational work in critical infrastructure sectors
260			_c2014
300			_ap.477-492.
520			_aBased on a study of reliability consequences of New Public Management (NPM) reforms in Norwegian critical infrastructure sectors, this article suggests that the discourse of work found in NPM renders essential aspects of operational work invisible-including practices that are known to be of importance for reliability. We identify two such organizationally 'invisible' characteristics of operational work: the ongoing situational coordination required for keeping a water supply system or an electricity grid running, and the aggregating operational history within which this happens. In the reorganized infrastructure sectors, these crucial aspects of operational work fit poorly in market oriented organizational models and control mechanisms. More generally, our analysis contributes to the understanding of how some types of work fit poorly within the discourse of work found in NPM. - Reproduced.
650			_aPublic administration
700			_aAntonsen, Stian
773			_aPublic Administration
908			_aN
909			_a105126
999			_c105121 _d105121